1. Billing & Account Management
Q: How do I create and manage my account on your website?
A: Creating an account is quick and easy. Simply click “Sign Up” on our homepage, enter your details, and set a password. Once registered, you can log in anytime to update your information, view order history, and manage preferences.
Q: What payment methods do you accept, and is my payment information secure?
A: We accept major credit cards, debit cards, and PayPal. All payment information is processed securely using encrypted connections (SSL) and is never stored on our servers to protect your privacy.
Q: Can I update my billing information after placing an order?
A: Billing information can only be updated before the order is processed. Please contact our customer support immediately if you need to change payment details or correct billing information.
Q: What is your refund and return policy?
A: Because our products are perishable, refunds or returns are only accepted if items arrive damaged, thawed, or incorrect. Please report any issues with photos within 24 hours of delivery, and we’ll arrange a replacement or refund.
2. Subscription & Repeat Orders
Q: Do you offer subscription plans for regular deliveries?
A: Yes! We offer flexible subscription plans that allow you to schedule deliveries on a weekly, biweekly, or monthly basis, ensuring your dog never runs out of fresh BARF food.
Q: How can I modify or cancel my subscription?
A: You can manage your subscription easily via your account dashboard, including skipping deliveries, changing products, or canceling anytime before the next shipment is processed.
Q: Can I skip or pause my next delivery?
A: Absolutely. Within your account, you can pause or skip upcoming deliveries up to 48 hours before the scheduled shipping date without any penalties.
Q: Will subscription orders always contain the same products?
A: No, you can customize each delivery based on your dog’s preferences and nutritional needs. Our system also offers recommendations if you want to try new products.
3. Nutritional Information & Customization
Q: How do I know how much BARF food to feed my dog daily?
A: We recommend feeding about 2-3% of your dog’s ideal body weight per day, divided into one or two meals. Specific amounts may vary based on age, activity level, and health. Our feeding guides and calculators can help you personalize portions.
Q: Can I customize a meal plan specific to my dog’s breed, age, or health needs?
A: Yes, we offer tailored meal plans and product recommendations. You can contact our nutrition experts or use our online questionnaire to create a plan optimized for your dog’s unique requirements.
Q: Are your BARF products grain-free or allergen-free?
A: Most of our BARF products are grain-free and made with natural ingredients. We clearly label allergenic ingredients and offer hypoallergenic options for dogs with specific sensitivities.
Q: Do you provide detailed nutritional information and ingredient lists?
A: Yes, all product pages include complete ingredient lists, guaranteed analysis, and nutritional breakdowns to help you make informed choices.
4. Packaging & Sustainability
Q: What kind of packaging do you use for shipping?
A: Our BARF products are packaged with insulated, eco-friendly materials along with dry ice or gel packs to keep items frozen during transit. We ensure packaging is secure to prevent leaks or damage.
Q: Is your packaging recyclable or environmentally friendly?
A: We prioritize sustainability by using recyclable packaging materials wherever possible, including biodegradable insulation liners and recyclable boxes.
Q: How do you ensure products stay frozen during delivery?
A: Our shipments include sufficient cold packs or dry ice and are shipped via fast, tracked delivery services to ensure products remain frozen and fresh upon arrival.
Q: Do you offer bulk orders to reduce packaging waste?
A: Yes, we offer bulk ordering options and combined shipments to help reduce waste and lower shipping frequency for regular customers.