At Petcru, we take freshness seriously! That’s why all our raw food products are shipped frozen and packed with special insulated packaging to keep everything cold and fresh until it reaches your doorstep. If you place your order before noon, there’s a great chance we’ll dispatch it the very same day, so your pet won’t have to wait long for their delicious, nutritious meals. Delivery times usually range between 2 to 4 business days, depending on where you live.
Once your order is on the way, we send you an email with tracking details so you can follow your pet’s new meals on their journey home. And don’t worry—if you ever have questions or run into any hiccups, our friendly customer support team is ready and happy to help. We want your shopping experience to be as smooth and worry-free as possible!